For returns and exchanges not due to quality issues, the product must be unused and in its original packaging. You must contact customer service within 7 days of receiving the product. Return shipping costs are the responsibility of the customer.
We offer a paid parts replacement service. You can take photos of the damaged area, and we will send you a matching part made of the original material or provide a repair solution.
The included tool kit contains connectors and screws. You can tighten them yourself according to the instructions in the video. If you cannot solve the problem, please contact us to send replacement parts.
We recommend using a professional fabric cleaner for spot treatment. Avoid soaking in water. Regularly use a vacuum cleaner with a soft brush head to remove dust.
